Frequently Asked Question
This is how you get started...
Note: Before you start checking your sales report, make sure that your content has been on the platforms for at least 90 days. You may not see reports until then.
It is advisable to claim your profile from all platforms in order to see your streams and downloads in order to make sure our reports match.
Visit our FAQ to know how to claim your artist profile. Also, try to contact the platforms for their help claiming it too.
To get to the sales report section of your account:
This is what it looks like without a report
This is what it looks like with a report
Names of the numbered image above by numbers
- Main Sales menu
- Your Analytic reports submenu (the graph report)
- Your downloadable spreadsheet report submenu
- Balance submenu. What is due for payout.
- The Graph with legends at the bottom
- Selectable "From" date
- Selectable "Thru" date
- Label or Artist name (for Independent artists) Optional
- Release ( Title of the Single, EP or Album) Optional
- Track (the title of the individual tracks of the song. Mostly for searching for a specific song)
- Reload. To help reload the graph
- Channels selection.
Explanation of the numbered image above by numbers
- This is the Sales menu that was explained earlier.
- Analytics is a submenu of Sales where you see the graph of your sales
- Reports is a submenu of Sales where you can download the spreadsheet to know more about where your content was purchased and how much of them were sold or streamed.
- Balance is where you track how much you can withdraw and also how much you owe.
- The graph has a legend at the bottom that shows you the platforms by colors.
With 6 and 7 you could choose a date you want to reflect on the graph
NOTE: YOU CAN USE #s 8 through 10 individually. You don't have to input information in all 3.
8. You can search for a specific label if you support if you are a manager or sub-distributor with us aka Label. Make sure you click on "Reload #11" after you choose to use this option
9. You can search using the name of the Single, EP or Album. This is for people who have many releases and want to find a specific release and how much they made. "Reload #11" after you choose to use this option
10. Track is also to track how much a specific track made. "Reload #11" after you choose to use this option
11. Reload is to reload the graph after you have made a new selection. It doesn't change automatically.
12. You can use this to narrow down sales per platform. All of them are checked automatically.
Explanation of the Report section
- Sales menu is where you can see your report
- Report section is where you see all your reports from different channels or platforms as shown in the image above
- you can download individual channel reports in this section.
- Download unconfirmed Sales report: You can click on that even though you don't see any reports below. It will download a spreadsheet that reflects all channels that paid your royalties.
- Download by period: you can choose the date you want to view the report from too from this option
REPORT SPREADSHEET BREAKDOWN
- start_date: Beginning of the reporting period
- end_date: Ending of the reporting period
- country: Countries your content was bought or streamed
- currency: The currency of the country that bought or streamed your content
- units: How many times it was streamed or downloaded
- unit_price: how much was paid per unit in that currency
- gross_total = unit x unit_price
- channel_costs: No cost to our customers
- taxes: No cost to our customers
- net_total = gross_total - channel_costs - channel_costs
- currency_rate: Currency exchange in dollars
- gross_total_USD: total in dollars
- other_costs_USD: No cost to our customers
- channel_costs_USD: No cost to our customers
- taxes_USD: No cost to our customers
- net_total-USD = gross_total_USD - channel_costs_USD - channel_costs_USD (Note Included the spreadsheet)
- channel: Platforms reporting the royalties
- label: Who is getting the royalties
- display_artist: Artists name.
- release: Title of release(s)
- UPC: Universal Product Code. this is how your content is tracked globally. It is a barcode symbology that is widely used in the United States, Canada, Europe, Australia, New Zealand, and other countries for tracking trade items in stores. UPC (technically refers to UPC-A) consists of 12 numeric digits that are uniquely assigned to each trade item. Along with the related EAN barcode, the UPC is the barcode mainly used for scanning of trade items at the point of sale, per GS1 specifications.
- track: Title of song(s)
- isrc: International Standard Recording Code: is the international identification system for sound recordings and music video recordings. Each ISRC is a unique and permanent identifier for a specific recording, independent of the format on which it appears (CD, audio file, etc) or the rights holders involved.
The report section tells you how much you:
- Current balance: How much you've earned
- Pending out payments: How much you owe
- Pending invoices: Any pending debt
- Confirmed total: How much is due to you
NOTE: Your minimum payout is from $25